Onboarding & support
Dedicated onboarding and ongoing support
We understand the significance of a seamless onboarding process and unwavering support for our customers' product success. Wired Relations is designed to be intuitive and easy to use, so you could probably onboard yourself. However, we are here with you all the way, offering a streamlined and smooth onboarding process, as well as support afterwards.
Companies all over Europe already build sustainable GRC programmes with Wired Relations
Tailored delegation, dedicated attention
We believe in personal touchpoints. That's why we assign a dedicated specialist to your onboarding. It starts with an initial meeting for expectation alignment. We delve into where you stand today, where you aim to be, and what goals you're striving for. This session is pivotal in planning meetings and understanding your situation.
Onboarding excellence
Our dedicated onboarding specialist will ensure that you receive personalised product training. We empower administrators to become expert users, granting them primary responsibility for the system's smooth operation. We prioritise simplicity, offering integration guides to kickstart your journey. Our ready-to-use templates for policies and procedures offer a great deal of inspiration; they bring immense value to our customers when they are in the process of developing their own.
Structured onboarding plan
A structured onboarding plan ensures a seamless transition. Drawing from our extensive experience with a diverse client base, we guide you through the different modules and features, providing best practices in Wired Relations to kickstart your experience with confidence. A full onboarding process takes approximately four weeks.
Migration made effortless
Migration is a distinct and tailored process. For those seeking to migrate existing documentation and data into Wired Relations, we offer a paid service. The migration will be handled by your dedicated onboarding specialist as part of the onboarding process.
Our Support is always within reach
Our commitment doesn't end after onboarding. We're here for you, ensuring you feel supported and guided throughout the journey. Gain unlimited access via phone, chat, and email. Additionally, our comprehensive help center offers a wealth of resources, including articles and videos.
Seamless transition, effortless maintenance
Our customers have shared their experience of feeling securely guided through the process, making it easy to get started and maintain momentum.
"We needed to take steps beyond what the spreadsheets could provide us and automate tasks to spend our time on content – not shuffling papers or looking for the right column in another file. Wired Relations as a company has a culture and approach that resonates with us, and the product helps us structure and ensure we treat our members personal data in accordance with both the law – and the trust they’ve given us."
"Wired Relations has elevated our compliance in regards to GDPR legislation. We also use Wired Relations for other non-GDPR related areas such as general vendor management and regulatory obligation. The workflow in Wired Relations is very logical and we have integrated it to several other business areas."
"The software from Wired Relations makes it easy and straightforward to map and keep track of all the procedures and tasks in connection with GDPR and data protection overall. The support and guidance has been outstanding right from the start."
